How Follow-Ups Work in InspectU
Creating a corrective action task is the beginning of a follow-up process, not the end. InspectU is designed to track issues from initial finding through to verified closure — so nothing gets created and forgotten.
The Follow-Up Cycle
| 1 | An issue is identified during an audit and a corrective action task is created. |
| 2 | The task is assigned to a person with a due date and priority level. They’re notified immediately. |
| 3 | The assigned person works on the issue. They can update the task status and add notes as they go. |
| 4 | The assigned person marks the task complete and attaches evidence (a photo, a temperature reading, a note confirming the fix). |
| 5 | The auditor or manager reviews the closure evidence and confirms the issue is genuinely resolved, not just marked done. |
| 6 | The task is marked closed. The original audit item is updated to reflect resolution. |
What Happens If a Task Isn’t Completed?
- Overdue tasks are flagged in InspectU and visible to managers and directors
- Recurring overdue tasks on the same item or from the same person signal an accountability or resource issue
- In the next audit of the same area, the auditor should check whether the prior corrective action was actually closed — not just marked done
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Important A task marked “complete” without evidence is not a closed issue. Require photo verification for any task above Low priority. This is the single most important habit for keeping corrective actions meaningful. |
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How to Complete Tasks from the App